|METHOD OF SHIPMENT- DOMESTIC
All orders for in-stock / catalog merchandise usually leave our warehouse within 1-3 business days of order placement. FanZone items will ship 4-6 weeks from the deadline date noted on the FanZone page. Unless otherwise specified, we will use either Federal Express or UPS Ground Service for shipments with in the United States, not including Alaska or Hawaii. (Please refer to the rate chart below.)
Your email address will be used both to contact you about any problems that may arise in the processing of you order, as well as serving as a contact point for our shipper to send you an email notification that the order has shipped and to supply you with a tracking number. If you have questions about the location of your order, please check the email address you provided first to see if you have already received this information.
Orders that have been requested to be shipped Standard 3-Day, 2-Day or Overnight will be sent out the next business day after additional shipping costs are approved by customer.
Please make sure you have all the items you require before placing the order. If you do need to make a second order for a forgotten item, there will be a separate shipping charge.
STANDARD GROUND SHIPPING CHARGES (within the 48 contiguous states)
|UP TO $25.00
|$25.01 - $50.00
|$50.01 - $100.00
|$100.01 - $150.00
|$150.01 - $200.00
|$200.01 - $250.00
|$250.01 - $300.00
||CLICK HERE FOR PRICES
2-DAY SHIPPING (within the 48 contiguous states)
Add $12.00 to ground shipping costs above.
OVERNIGHT SHIPPING (within the 48 contiguous states)
Add $24.00 to ground shipping costs above.
Oversized or heavy items may incur additional shipping charges (i.e. Defense Sticks, Buckets of Balls, Goals, etc...). Consult product pages for details.
For addresses outside the United States, shipping procedures will vary.
CALL 1.800.333.LAXX FOR PRICES.
International orders require higher shipping costs, which will be determined just prior to shipping. An additional charge with the balance of the total shipping not already charged with the initial order will be made when the order is shipped. For more information, please email us or request contact in the comments section of the checkout.
DUTIES, TARRIFS & IMPORT TAXES
You, as the customer, will be responsible for any duties, tarrifs, or import taxes.
Occasionally we may not have your entire order in stock. We will be happy to ship out the bulk of your order immediately and back order the missing items. When the remainder of your order becomes available, we will at that time send it to you with no additional shipping charges. However, this does not apply to custom orders or to new items not yet available from the manufacturer. Your order will be charged at once, in full, for all items you order regardless of their in stock/back order status.
WHEN YOU RECEIVE YOUR ORDER
Please check through your order and report any shortages, damages or errors within 48 hours. Try on any clothing or equipment indoors and make sure they fit properly BEFORE you use them. If you have any concerns please call us at 1.800.333.LAXX.
RETURNS & EXCHANGES
Download our Return & Exchanges form HERE.
For a full refund or exchange, the item you are returning must be in its original condition and packaging. Any items that have been worn outdoors or show signs of wear (i.e. dirt, scratches, stains) are not considered in its original condition and may not be returned. No returns will be accepted on custom helmets (except in exchange for size), custom team gear or other custom clothing items. If a defective item which carries a manufacturer's warranty needs to be returned, you must send us the dated sales receipt along with the defective item.
Please fill out the return form you received with your order. Send the completed form and a copy of your dated receipt along with the item to Lacrosse International within 30 days of purchase. Send your return to us via UPS, Federal Express, insured U.S. mail or by any other trackable source. We are not responsible for any packages you return that are "lost in the mail". All refunds will be for the price of the merchandise only. Original shipping charges cannot be refunded. If it was through our error that you received the wrong item, we will gladly pay all shipping charges incurred in returning the item to us and shipping out the correct item to you. If you change your mind and need to exchange an item for color, style or size, the following procedure will be followed. You will pay the shipping cost to return the item to us, but we will send you the replacement item with no further shipping charges. This procedure will also be followed when a defective item still under warranty is returned.
Exchanges will take 7-10 business days, possibly longer during times of highest volume. If you need an item sooner, please call 1.800.333.LAXX for options.
Defective items that carry a manufacturer's warranty can be returned to Lacrosse International for replacement. The original sales receipt must accompany the defective item upon return. For specific warranty details, consult the manufacturer's website:
DISCOUNTS / GIFT CERTIFICATES
Flat group discounts available through phone orders or using the form from our catalog are not available on the website, unless you have been provided with a promotional code, in which case said code must be used to take advantage of the discount.
Free Shipping Promotional Codes are valid on Standard Ground Shipping Only. Exclusions and extra shipping charges may apply on select items (i.e. Goals, Defense Sticks, Buckets of Balls, etc...). See product pages for details.
Promotional Discount Codes are valid on website purchases only and cannot be redeemed on phone or mail orders. Exclusions and manufacturer restrictions may apply. See product pages for details.
In Store Gift Certificates cannot be used on the website at this time. If you have a gift certificate, please call 1.800.333.LAXX to place your order and receive further instructions.
Pennsylvania residents must add 6% sales tax to their order. The sales tax is on non-clothing merchandise only.
ORDER BY MAIL
CLICK HERE to download our print order form.